Let us take a look at the options for redressal and compensation open to a consumer who has been short changed by a builder. There are multiple options currently available, each with its own degree of effectiveness and investment in terms of time and money. We visit each one of them and then try and seek an answer to the question: is a regulator really required for the real estate sector? But first, the redressal options.
Civil CourtThe oldest and actually, one of the best ways to enforce your rights is by going to Court. There are well framed laws such as the Maharashtra Ownership Flats Act or the Development Control Rules and usually the court will give the consumer a well-reasoned judgement, which is solid and can withstand the test of a challenge in appeal.
To cite an example, in the 2004 case of Nahalchand Laloochand Pvt Ltd versus Panchali CHS Ltd, the City Civil Court passed an order stating that the builder had no right to sell open/stilt parking as these were common areas, which could not be sold. The builder appealed to the Bombay High Court who actually the entire issue and held that no area which had not consumed FSI was capable of being sold by a builder. The case then went up to the Supreme Court which upheld the decision of the Bombay High Court.
The downside? A well fought battle may take a few years to culminate and both the time and cost of litigation can be daunting enough to drive most people to seek alternate means to resolve their dispute.
Consumer ForumIn recent years, various consumer fora have proved to be of great service to the hapless individual who lacks the resources to fight a builder.
Created as they are, for the benefit of the consumer, there is a decided tilt in favour of the consumer and we have seen some very practical judgements coming from this platform.
Besides, the time taken for a decision is relatively shorter than a civil court and the costs significantly lower. Case in point, if a consumer were to sue a builder for delayed possession under the Maharashtra Ownership Flats Act (MOFA), he would only be entitled to a refund of his monies with interest at the rate of 9 per cent per annum as prescribed under that Act.
This is grossly inadequate as property prices would have shot up considerably in the interregnum and the consumer would not be able to buy another similar property.
Consumer fora have handed down judgements awarding compensation as high as Rs 37.50 lakh in the Delhi-based developer Ansal’s case in 2009 — compensation based upon current valuation of the property and interest at 18 per cent per annum, which is twice the rate payable under MOFA. A recent judgement sentenced a builder in Thane, Kishore Sawant, to two years imprisonment for failing to comply with the consumer forum’s orders.
ArbitrationEven though consumer fora take less time as compared to civil courts in general, there are provisions for appeal which may lead to lengthy litigation and delayed justice. Another excellent avenue for dispute resolution is arbitration. Under the Arbitration and Conciliation Act, 1996, parties to an agreement may appoint one or more arbitrators to settle any dispute which may arise between them in the future.
The effectiveness of arbitration lies in its informality and simplicity. Parties can appoint anyone they both trust to act fairly and arbitration proceedings are not bound by the formal rules of evidence one finds in court proceedings. Unfortunately, most builders fail to incorporate arbitration clauses in their agreement with consumers and even if they do, the clauses are one sided granting them the sole right to appoint the arbitrator(s) rendering this valuable tool completely meaningless.
Enter The RegulatorAnother point that consumers have discovered much to their chagrin is that builders will go to great lengths to tire them out and even after losing the legal battle, some of them will refuse to obey the orders of the court.
Builders’ associations such as CREDAI or even government-backed bodies such as the National Real Estate Development Council (NAREDCO) have failed to provide any effective redressal mechanism to the consumers. It is in this backdrop that the government has decided to introduce a Real Estate Regulatory Bill and appoint a real estate regulator in each state to oversee builders and their activities
That is all very well, but what should this regulator do and what is the wish list that a consumer should draw up? Let us attempt to enumerate some of the most important areas that need to be addressed.
Licensing: First, there should be some form of licensing and norms for allowing someone to operate as a builder. A promising start would be an insistence that builders must have a corporate structure. This will prevent fly by night operators from cheating the public by forming partnership firms or association of persons specifically for a project and then promptly dissolving such entities to avoid their responsibilities once all units are sold.
Clear Guidelines: Second, a clear set of conditions that builders must adhere to. For example, an immediate and complete stop to the pernicious practice of “pre-launch” sales, which means that builders cannot sell units till the plans are approved by the concerned authority. A strict adherence to the sanctioned plans while constructing and a blanket ban on plan amendments which may result in denial of any amenity which may have been promised to a consumer at the time of booking.
On Monies: Third, a total ban on acceptance of any monies from a unit buyer unless the agreement is executed and duly registered. A similar provision already exists in MOFA, the governing law for Maharashtra but is observed more in the breach.
Legalities: Fourth, a mandatory provision whereby the builder must furnish copies of all approvals, permissions, plans, draft agreement and a current title certificate with detailed explanation of every negative comment by the advocate evaluating the probable impact upon the title wherever possible. The consumer must also be given a suitable window, say 30 days, to have the documents vetted by professionals and be entitled to demand a refund with suitable interest if he finds any discrepancy.
Possession: Fifth, a clear date for granting possession and compensation based upon market realities in the even the builder fails to meet the deadline. No increases should be permitted on account of changes in costs of materials or labour. After all, the builder should carry the risks of increase in input costs just like any other businessman.
Society formation: Sixth, clear methodologies and deadlines for formation of society, condominium and the like as well as for conveyance of the property to such body along the lines of the provisions contained in MOFA. As stated earlier, builders should be barred from disbanding the entity until all legal obligations are fulfilled.
Dispute resolution: Seventh, a fair and mandatory provision in all agreements for reference of disputes to an independent arbitrator within a fixed time frame.
Penalties: Finally, none of this will work unless stiff financial penalties combined with disbarment from construction activities and mandatory imprisonment for failures is prescribed in the Bill and the regulator is empowered to enforce this swiftly with minimum opportunity for time consuming appeals.
One lacunae builders point out is that the proposed regulator will only oversee builders and not other stakeholders such as sanctioning authorities and financial institutions. A very valid point and in my opinion, the effectiveness of the regulator will be impaired somewhat unless these players too are held accountable to some extent.
Regulatory Agenda(a) End pernicious practices such as “pre-launch” sales that are patently illegal
(b) Strict adherence to sanctioned plans and a blanket ban on plan amendments that result in denial of an amenity promised during booking
(c) A total ban on acceptance of monies unless the agreement is executed and duly registered
(d) A mandatory provision where the builder furnishes copies of approvals and gives time for due diligence
(e) A clear date for granting possession and compensation based on market realities if deadline is not met
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