Hi Seema,
Let us focus on builder issues FIRST since we are interacting directly with builders and we are direct customers. Lawyer advised us the following:
In case of individual complaintsFirstly, individual FIRs have to be registered in local police station (Greater Faridabad) where the construction is going on. FIRs should be at least 20-30 in number so that it makes a big impact and builder is not able to buy police officers.
After that, Criminal cases in court have be filed individually for cheating, fraud etc.. More the number of individual criminal cases (at least 20-30), more is the impact. Lawyer will present these individual cases as a group later in court and demand that builder be immediately sent to jail. Builder will try to avoid jail in any case.
After individual criminal cases have been filed, then file individual complaints in State/District Consumer Courts of Haryana and demand compensation. That will put builder occupied from all corners and will surrender to all the customer demands.
In case of Joint complaints1. Approach Economic Offence Wing (EOW) and file complaints as a group of at least 20-30 people. Make your fraud value greater than 2 crores and demand for immediate and severe action against builder. EOW approach was taken by Triveni Apartment Owners in Greater Faridabad and they succeeded
2. Approach National Commission for Consumer rights in New Delhi and file complaint as a group of 20-30 people. Make value greater than 1 crore and demand compensation.That will put builder occupied from all corners and will surrender to all the customer demands.
I find process of filing joint complaints much easier, efficient and cheaper. Also, this approach has been already been tested. Regarding your comment about people not getting united, that is unfortunate. UNITY is strength and war can only be won by UNITY.
dheeraj.jain@myfaridabad.in